Can I transfer my data from one of the other Mushroom Garden games?
Every installment of the Mushroom Garden series is a standalone game.
Therefore, data from previous installments cannot be transferred to this game.
How do I transfer data between devices?
Launch Everyone's Mushroom Garden and go to "Menu" (watering can icon) > "Settings" (gear icon) > "Backups" > "Backup" to be issued an ID and password. A backup of your game will be created at this point.
Note: Please keep a personal record of the ID and password so that you can access them at all times.
Whether you are reinstalling the app on the same device or a new one, you will be able to restore your game by tapping the Backup button.
The Backup function can be performed once every hour.
You cannot store multiple instances of a backup simultaneously.
Please perform the backups yourself.
How to create a backup:
"Menu" (watering can icon) > "Settings" (gear icon) > "Backups" > "Backup"
ーーーーーーーーーーーーーーーーーーーー
Please take a screenshot or write down the ID and password while they are displayed on-screen so you do not lose them.
You can also opt to have your ID and password sent to you via email by tapping "Send Message" on the Backup completion screen.
Please enter a valid email address to which you would like this information sent when prompted.
How to restore a backup:
"Title Screen" > "Transfer Data" > "Restore"
ーーーーーーーーーーーーーーーーーーーー
Please be sure to enter your ID and password correctly on this screen.
Note: The ID and password are case-sensitive. If you make a new save after installing the game before you have recovered your data, you will not be able to restore your previous backup using your former ID and password. Please be sure not to create any new save data before restoring your current backup.
When the Restore function has been completed, your most recent data saved through Backup will be restored.
Why isn't my game running properly?
Make sure you have enough space to run Everyone's Mushroom Garden and that you are in a location with a good, stable connection, then try restarting the Everyone's Mushroom Garden application.
If restarting does not help, please fill out the contact form in the following link:
https://namepara.com/en/contact/
Note: Please do not delete or uninstall the application while waiting for a reply.
If you would like to attach an image of your issue, please contact us at:
info@beeworksgames.com
When you contact us, please provide your device type, OS version, app version, and an explanation of your problem.
• Our support team can only be reached via our contact form or email.
• It may take us some time to respond to your inquiry. Your patience is greatly appreciated.
• We will check all incoming inquiries and strive to improve the game.
• Please be aware that depending on the content of the inquiry, we may not be able to reply.
How do I play this game?
You can check the in-game guide by opening Everyone's Mushroom Garden and going to "Menu" (watering can icon) > "Settings" (gear icon) > "Guide" (bottom-right of screen).
Why can't I grow any new funghi?
We have tested the game to confirm that all funghi are obtainable. Please try some new combinations and don't give up!
I don't see my question here. How do I reach you?
Please launch Everyone's Mushroom Garden and go to "Menu" (watering can icon) > "Settings" (gear icon) > "Guide" (bottom-right of screen) to check the FAQ to see if your question has been answered before. If not, please use our contact form to reach us.
https://namepara.com/en/contact/
Note: Please do not delete or uninstall the application while waiting for a reply.
If you would like to attach an image of your issue, please contact us at:
info@beeworksgames.com
When you contact us, please provide your device type, OS version, app version, and an explanation of your problem.
• Our support team can only be reached via our contact form or email.
• It may take us some time to respond to your inquiry. Your patience is greatly appreciated.
• We will check all incoming inquiries and strive to improve the game.
• Please be aware that depending on the content of the inquiry, we may not be able to reply.
Why haven't I received a response to my email?
Depending on your provider's spam settings, you may be unable to receive emails from us. If you did not receive an automated response from us, please change your spam filter to allow emails from beeworksgames.com.
Additionally, our support desk is only available on weekdays until 5:00 PM (JST). We cannot respond to you after 5:00 PM (JST) or on weekends and national holidays.
All emails are handled in the order we receive them, so it may take a while for your email to be addressed.
We apologize for the inconvenience, and greatly appreciate your understanding.
